Worst Customer Service Ever!

I registered my rain profile using a passport since my ID was ******. During rica process I had some issues. I then logged a case with them and had a chat with one of their agents and the agent advised to assist with a refund since I will need to get a new sim from them and have a courier company assist with Rica and to date I still haven't received my refund as yet. They tried to act innocent on Twitter by replying to my tweet but as for my inbox they went silent. I regret the decision I made by wanting to make them my service provider. Word of advice, stick to your service provider and I wouldn't advise you to go for rain as you'll regret your decision and I am not the only one complaining about their poor customer service.