WORST CUSTOMER SERVICE EVER

RAIN HAS THE WORST CUSTOMER SERVICE!!!!!! Cancelled my contract in November 2022. They confirmed the cancellation but still deducted in January 2023. The confirmed that a refund will be done "Hey Minette Claassen, Please note that we've escalated your query to a relevant department to process your refund. Once processed, it should take about 7 - 10 working days to reflect in your account."

I waited for 15 days then followed up again. I got this message back: "Hey Minette Claassen, pardon the delayed reply. Please note that your refund was processed on 2023-01-31 and should take about 7 - 10 working days to reflect into your account. If is hasn't reflected yet, please visit your bank to confirm."

I called my bank another waste of my time as rain never processed to refund. The refund was processed on 21/01/2023 but the account was invoiced again and written back to rain again.

They basically stole my money and then the agent has an attitude and tells me that I must contact my bank again!!!!!!!!!!!!!!!!

This is the worst customer service ever.