WORST CUSTOMER SERVICE!!!!

Item: Rain
Rating: 1
Author: Mwasi L

I have been trying to get hold of Customer service for 6days consecutive, countless emails but none of them is been answered. The only thing I get is tickets after tickets no one gets back to me within 24hrs as their auto email says. Surprisingly I see they Reply here on review daily what a Shameful act Rain is doing.

I have been canceling my 5G router, you keep sending auto emails and tickets that I don't even need. I want it cancelled and being Collected as soon as possible. They are so quick deducting money from customers but so slow when it comes to solving their problems I NO LONGER WANT TO USE RAIN And should not be any deduction from my Account

Helpful (0)

Replies (3)

Rain's replyOfficial

05 Feb 2021, 16:55

Good Afternoon Mwasi

I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents is busy with your ticket we are sorry for the delay.

Regards
Mosa

Rain's reply05 Feb 2021, 16:55

Official

Mwasi L's updateReviewer Update

05 Feb 2021, 18:25

I will wait and See if anything will be done after this. Because it has been a struggle getting hold of anyone. What you guys advertise is contrary what you give your customers

Mwasi L's update05 Feb 2021, 18:25

Reviewer Update

I will wait and See if anything will be done after this. Because it has been a struggle getting hold of anyone. What you guys advertise is contrary what you give your customers

Mwasi L's updateReviewer Update

08 Feb 2021, 10:10

FRAUSTERs..********!!! 72 hours later after an reply from '' MOSA'' here in Hellopeter, nothing has been done.

The way you are quick to deduct our money, the company would have been far if the same was done with Customer service.

You are no different to Street ******s

Mwasi L's update08 Feb 2021, 10:10

Reviewer Update