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Felicia
1 reviews | Active since Apr 2024
07 Apr 2025, 20:04
Worst customer service. Bunch off *******.
The worst customer service ever. Ive been telling them since last week thst they have double debited me. I have sebt them my bank statement to show them they double debited me. They still kept the internet off and keep on trying to debit my account. Resulting in bank charges. The call centres are useless. After holding in for over 20min begging them to get to get a manager to call me still nothing. Rain. Please cancell my account with emediate effect. Stop debiting my account. You can keep that extra money you debited. Just please cancell. I cant deal with this level of stupidity.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
07 Apr 2025, 20:45Hi Felicia,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply07 Apr 2025, 20:45
Official
Hi Felicia,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
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Felicia's updateReviewer Update
08 Apr 2025, 10:08Please do not contact me after 9 in the evening as youve done last night. Thats the time most people go to sleep.
You may contact me anutime during the day.
You may contact me anutime during the day.
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Felicia's update08 Apr 2025, 10:08
Reviewer Update
Please do not contact me after 9 in the evening as youve done last night. Thats the time most people go to sleep.
You may contact me anutime during the day.
You may contact me anutime during the day.
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Felicia's updateReviewer Update
08 Apr 2025, 12:17I have just forwarded my statement to you again. You will clearly see you debited me twice in March
Please advise how the bank charges off all the debits you have put through on my account be reimbursed. How to cancell you? And when my internet will be switched on?
Please advise how the bank charges off all the debits you have put through on my account be reimbursed. How to cancell you? And when my internet will be switched on?
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Felicia's update08 Apr 2025, 12:17
Reviewer Update
I have just forwarded my statement to you again. You will clearly see you debited me twice in March
Please advise how the bank charges off all the debits you have put through on my account be reimbursed. How to cancell you? And when my internet will be switched on?
Please advise how the bank charges off all the debits you have put through on my account be reimbursed. How to cancell you? And when my internet will be switched on?
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Felicia's updateReviewer Update
08 Apr 2025, 12:22You should also be able to see that these documents were sent to you on the 02 April
To a email add that your call centre ptovided.
To a email add that your call centre ptovided.
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Felicia's update08 Apr 2025, 12:22
Reviewer Update
You should also be able to see that these documents were sent to you on the 02 April
To a email add that your call centre ptovided.
To a email add that your call centre ptovided.