Worst Customer Service & Billing

Worst customer service ever. I have never had to log so many tickets just to get to an answer, which the feedback is completely different on email as what was discussed with the apparent supervisor on call. My router stopped working 27th of August, the delivery of the replacement never happened, which means I could not use for something I'm paying for, I cancelled on the 2nd of spetember but still being hit with a full bill, and confirming on email 18th of September and a refusal for a retentions agent to speak to me regarding the bill, not to mention that connection issues in July also a full bill was paid and the refund never also app****. How are you guys ok to loose loyal customers and none of your advisors, agents, supervisors, responders, logistics cannot follow a simple process and talk the same thing? I refuse to pay for services not rendered, and will make sure reversals happen. Get someone to phone me, we're almost a month in with no joy! Please also check the number of tickets logged. Bad 👎