Worst customer service at RAIN ISP

Terrible business to do service with. Con you into getting a package you never wanted and tell you that it's just for sign up purposes and after sign up you can select the pay as you go option. Start of month comes and payment goes off for the package you never wanted.

When querying they can't refund you, there is "no accounts department" and you have to sort your billing issues out with a support technician - which I'm very uncomfortable doing.

On multiple phone calls with support agents, I was argued with by the agent, overspoken and tickets marked as resolved.

I have had better customer service at TELKOM...

Pick up your game RAIN... No wonder your overall customer satisfaction is at 54% - you let down the other 48% of your clients and I'm standing in that queue.