AP
Annalise P
1 reviews | Active since Sept 2023
17 Sept 2023, 11:41
Worst customer service
I signed up with rain at the end of June. The lady who assisted me said that on the 1st of Aug i will pay an amount of R450 and there after R559. She also said that if i dont pay / use the service they will not bill me as it is a month to month contract. In Aug i received a bill of R1063 and then again on 1st of Sept an amount of R559. I havemt paid as they keep adding to my account which makes it now difficult to catch up with my outstanding amount and my services have been suspended but they are still billing me. I am very unhappy with their service and how they dont explain propely how everything works. And when you request a call back they just ignore a person.
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Replies (2)
Rain's replyOfficial
17 Sept 2023, 11:47Hi Annalise
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply17 Sept 2023, 11:47
Official
Hi Annalise
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
AP
Annalise P's updateReviewer Update
17 Sept 2023, 14:53When i do connect it tells me connected without internet. But now im sitting with a bill of R1063+R559=R1622 and i am battling to catch up because i didnt budget for the R1063 i made sure i have the R450 and i havent paid the R559 because i received a message stating i wont be able to connect due to the fact that i havent paid. I am very u happy that they didnt eplain it properly so i could budget for the large amount. That is why i havent paid because i want someone to fix my account when i sigmed up thwy told me my first month will be R450 and now im being told otherwise i would be happy to pay the R450 and the R559. But im not paying the extra you are charging em for
AP
Annalise P's update17 Sept 2023, 14:53
Reviewer Update
When i do connect it tells me connected without internet. But now im sitting with a bill of R1063+R559=R1622 and i am battling to catch up because i didnt budget for the R1063 i made sure i have the R450 and i havent paid the R559 because i received a message stating i wont be able to connect due to the fact that i havent paid. I am very u happy that they didnt eplain it properly so i could budget for the large amount. That is why i havent paid because i want someone to fix my account when i sigmed up thwy told me my first month will be R450 and now im being told otherwise i would be happy to pay the R450 and the R559. But im not paying the extra you are charging em for