lM
loretta M
1 reviews | Active since Sept 2016
09 Jun 2025, 19:16
Worst customer service
I canceled my Rain wifi and returned the router at their outlet. Daily I receive notification for payment. I called the call centre and everytime they tell me my account will be credited. I struggled the entire month with no signal. Before signing up I asked them if my area has is closer to the tower ,because they want money they **** to me. Never trust Rain consultants. Everything is about sales. I'm SO FED UP! I just want my account to be closed. O don't owe them
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
09 Jun 2025, 19:32Hi Loretta,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your cancellation and billing query, and we'll assist shortly.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your cancellation and billing query, and we'll assist shortly.
Regards,
rain.
Rain's reply09 Jun 2025, 19:32
Official
Hi Loretta,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your cancellation and billing query, and we'll assist shortly.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your cancellation and billing query, and we'll assist shortly.
Regards,
rain.
lM
loretta M's updateReviewer Update
09 Jun 2025, 19:40Thank you, i keep calling the call centre and everyday they tell me my account was credited. Why am I getting bank notifications regarding a debit order from rain. I returned the router at Town Square Roodepoort. Bongani took my router. I'm going there tomorrow and it will not be a lovely visit
lM
loretta M's update09 Jun 2025, 19:40
Reviewer Update
Thank you, i keep calling the call centre and everyday they tell me my account was credited. Why am I getting bank notifications regarding a debit order from rain. I returned the router at Town Square Roodepoort. Bongani took my router. I'm going there tomorrow and it will not be a lovely visit
lM
loretta M's updateReviewer Update
09 Jun 2025, 20:55Thank you for the clarification
lM
loretta M's update09 Jun 2025, 20:55
Reviewer Update
Thank you for the clarification
lM
loretta M's updateReviewer Update
16 Jun 2025, 14:42I am still getting payment notifications, I have returned the router and spoke to multiple agents and all have assured me that its resolved. This is unnecessary bank charges on my side. This is becoming a nightmare
lM
loretta M's update16 Jun 2025, 14:42
Reviewer Update
I am still getting payment notifications, I have returned the router and spoke to multiple agents and all have assured me that its resolved. This is unnecessary bank charges on my side. This is becoming a nightmare
lM
loretta M's updateReviewer Update
19 Jun 2025, 09:39My account is still showing an overdue amount. I have canceled and returned your router. I have explained that my area doesn't have strong signal and it was a struggle the entire month of May. I will not pay anything further then the amount I wasted. I will contact my attorney should I keep getting this overdue message
lM
loretta M's update19 Jun 2025, 09:39
Reviewer Update
My account is still showing an overdue amount. I have canceled and returned your router. I have explained that my area doesn't have strong signal and it was a struggle the entire month of May. I will not pay anything further then the amount I wasted. I will contact my attorney should I keep getting this overdue message