WORST CUSTOMER SERVICE

Rain has THE WORST Customer service I've ever experienced. I've updated my contact details on the myrain app, I've called them several times to update it also, yet still no change. Furthermore I requested a sim swap for my data simcard which was delayed and since my contact details were never updated, no communication has been made for more than 2 weeks..

If you call the customer care line, they either do not answer, or never calls you back if they actually answered and cannot assist at the moment...

On top of that, I've paid my account regularly but had absolutely no signal and nobody cared about my request for assistance to rectify it. I had no internet access from November 2022 until March 2023. Absolutely ridiculous and very disappointing.

Please advise where I can bash them some more as this is totally unacceptable for any client out there.