Worst customer service

I've ordered a sim swap as early as the 14th of march. Only got a call on the 17th of march. I was then told it will take 3-5 working days to arrive. But still to date i haven't received it. I've been logging tickets with support but guess what, no response. This is frustrating that i have to wait over 2 weeks for the sim to be delivered. I asked if there's any collection points i can use and they said no. This has become a frustrating process for me. No communication what so ever. All i have to do is sit and wait.

Does one have to wait 90 days for a sim swap and every month I'm billed for something I'm not using. Why isn't there a simple way like you have for new customers like having to collect at incredible connection or clicks. Or this wonderful service is only for new customer. And for us long time customers, you just don't care.

We just have to wait and see what happens when you decide to send the sim?

Unhappy customer requesting immediate assistance.