Worst customer service

I am honestly really frustrated with how rain customer service deals with our complaints regarding network, I'm convinced they do not have any training. I've been having no service on my network from the 30th of March till date, and I've been countlessly trying to get the matter sorted out, When I first called the lady I spoke to forced a sim swap to be done without actually finding out what's wrong, the Sim swap was done and there's still no service. I reported the account here because all the tickets were not being attended to. A lady from rain hellopeter called to try and assist however due to work and time we couldn't manage to fix the network issue, her name is Ditsebo and if I can rate her 5 stars alone I would. On the 4th of April I called and spoke to Narish, he told me to call back on Monday there's nothing they can do to help me because he can see my account status is up to date but he can't help. Clearly stating he doesn't also know what's wrong because when I told him everything that was done he tried blaming it on the new simcard that it was not activated. On the 5th of April, I go back to my initial complaint here and try to get communication, I get a call from this department but we can't troubleshoot the Sim card still however I explained to the lady that I am at work so I won't have enough time to take a call since we can't estimate how long it will take us. I call again today since I was advised that the matter will be handled today, so I speak to Joy, I explain the problem to her, she tells me I should wait for the billings account since my account says it's a policy and they are the only ones who fix it, I asked her since when because I've been using rain for almost 5 years now when did the account change and why was there no communication given or why didn't the other people see this problem from the get go because if that's the case the matter would have been sorted out already, she obviously doesn't have an answer for that and says I should call again tomorrow to sort it out. No we are going back and forth because I can tell that she also is not sure what's wrong and hoping the billings team can help. I ask her to at least transfer my call to the hello Peter department maybe they can help since they were willing to at least do something to help me with the network, she can't transfer the call or give me their numbers and suggests I should report rain on hellopeter again so I can get assistance. At this point I just wish I can cancel the subscription and stop using rain but I know that will be another complaint waiting to happen I am just so frustrated and annoyed by all of this.