TS
Tony S
1 reviews | Active since Apr 2023
03 Nov 2023, 12:50
Worst customer service
The customer service at rain just keeps getting worse. I was billed R1 058.00 yesterday and they cannot even give me a valid explanation. I am being told that it's payment for October and November but I paid for October. If I was owing for October, I clearly would not have internet access or I would be sent payment reminders like they always do. Worse you guys keep trying to debit my account and I'm incurring unnecessary bank charges. I am tired of the bad service from Rain. I requested a voice recording for a call I made and I was told they can't send it to me
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
03 Nov 2023, 13:05Hi Tony Sithole
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
Rain's reply03 Nov 2023, 13:05
Official
Hi Tony Sithole
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
TS
Tony S's updateReviewer Update
03 Nov 2023, 19:59October how because I paid for October already. The last time I checked Rain is prepaid. The payment I made first week of October was for October 2023. If I had missed payment for October I would not have uninterrupted internet connection, your response makes no sense at all.
And I never even got a payment reminder throughout the month of October. If you can't assist me than please give me the details of the Ombudsman because I have proof of payment for all the months.
And I never even got a payment reminder throughout the month of October. If you can't assist me than please give me the details of the Ombudsman because I have proof of payment for all the months.
TS
Tony S's update03 Nov 2023, 19:59
Reviewer Update
October how because I paid for October already. The last time I checked Rain is prepaid. The payment I made first week of October was for October 2023. If I had missed payment for October I would not have uninterrupted internet connection, your response makes no sense at all.
And I never even got a payment reminder throughout the month of October. If you can't assist me than please give me the details of the Ombudsman because I have proof of payment for all the months.
And I never even got a payment reminder throughout the month of October. If you can't assist me than please give me the details of the Ombudsman because I have proof of payment for all the months.
TS
Tony S's updateReviewer Update
03 Nov 2023, 20:01I made payment on the 1st of October which according to my knowledge was the upfront payment for October. Honestly you have no idea how much of an inconvenience this is and your agents are so clueless, again I requested for the voice recording which I have not received to this date
TS
Tony S's update03 Nov 2023, 20:01
Reviewer Update
I made payment on the 1st of October which according to my knowledge was the upfront payment for October. Honestly you have no idea how much of an inconvenience this is and your agents are so clueless, again I requested for the voice recording which I have not received to this date
TS
Tony S's updateReviewer Update
06 Nov 2023, 11:356 November and still no response to.my query. My e-mails are also being ignored
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Tony S's update06 Nov 2023, 11:35
Reviewer Update
6 November and still no response to.my query. My e-mails are also being ignored