GK
Gugulethu K
1 reviews | Active since Oct 2022
25 Oct 2022, 17:06
Worst customer service
I cancelled my contract July but it was collected August by CCD couriers however for the past 2months they have been debiting my account for home router which I no longer have and worse part,there is no invoice for these 2months yet my money is gone.I have emails to prove that I cancelled the contract and also the call log from CCD couriers collection date and I hereby request my R1000 back to me.this is *****...I have created tickets with no assistance,tried to call you again today and there was no response like what the hell is this.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
25 Oct 2022, 17:17Hi Gugulethu.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply25 Oct 2022, 17:17
Official
Hi Gugulethu.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
GK
Gugulethu K's updateReviewer Update
25 Oct 2022, 17:20When can I expect your feedback?I need to use that money December is around the corner
GK
Gugulethu K's update25 Oct 2022, 17:20
Reviewer Update
When can I expect your feedback?I need to use that money December is around the corner
GK
Gugulethu K's updateReviewer Update
25 Oct 2022, 17:46Its two R499 as you debited me last month on the 25th hence my first ticket was created last month on the 25th with no response and you debited me again today
GK
Gugulethu K's update25 Oct 2022, 17:46
Reviewer Update
Its two R499 as you debited me last month on the 25th hence my first ticket was created last month on the 25th with no response and you debited me again today
GK
Gugulethu K's updateReviewer Update
25 Oct 2022, 18:00114,6GB costs R499?Imagine it became active for 2/3days before being collected and the agent I spoke with said I will only be charged for the days I used the data for because I was asking her to deactive it and she said no she cant but I will be charged for the data I used.It was paid on the 27th of September and collected again before that month end of the very same month
GK
Gugulethu K's update25 Oct 2022, 18:00
Reviewer Update
114,6GB costs R499?Imagine it became active for 2/3days before being collected and the agent I spoke with said I will only be charged for the days I used the data for because I was asking her to deactive it and she said no she cant but I will be charged for the data I used.It was paid on the 27th of September and collected again before that month end of the very same month
GK
Gugulethu K's updateReviewer Update
25 Oct 2022, 19:05I will await for the refund and please make sure that they dont ever debit my account again.
GK
Gugulethu K's update25 Oct 2022, 19:05
Reviewer Update
I will await for the refund and please make sure that they dont ever debit my account again.
Rain's replyOfficial
25 Oct 2022, 19:13You will not be debited again
Rain's reply25 Oct 2022, 19:13
Official
You will not be debited again