Worst customer experience on the market

Absolutely pathetic customer service.

Clear questions were asked and instructions given when wanting to link two separate accounts. They got this wrong and both subscriptions were deducted on the same account. We overlooked this and decided to do a monthly transfer ourselves when the deduction was moved from my account after being established for over 2 years.

Subsequently, we get a very ****my looking notice that the payment had failed due to my mother's card expiring and when trying to access the MyRain portal, access could not be granted and after no less than 15 attempts to reset the password, no confirmation email was received for me to change the billing details.

We both tried calling the support line multiple times but after 10 minutes each we couldn't spend any more time out of work to deal with the problem.

I asked for a call back and they did very quickly but asked if I was an existing customer and immediately transferred me to billing where I waited another few minutes without any success.

I requested another call back with instructions to get someone from billing to call me, and I've received no feedback.

We then get home to no wifi, very lucky my mother is working from the office tomorrow or she would be in trouble, I'll have to make another plan by Thursday.

All of this could have been avoided had they just given us a call and asked to update billing details or PUT THE DEBIT ORDER ON OUR INDIVIDUAL BANK ACCOUNTS AS INSTRUCTED INITIALLY.

Needless to say, after making it so difficult to remain customers we will be finding another option. You are more than welcome to come fetch your routers at a time and place convenient to us however our support numbers and emails are not monitored, you are welcome to write us a review and we may or may not get back to you with feedback.