Worst Customer Experience – No Support, No Delivery

I am absolutely disgusted with Rain services. I have logged a call on 2 Dec to replace one of my outdated /faulty devices- ticket nr: ***6. I was promised to get a replacement device with 3-5 working days. With no correspondence from them I called back on 9 Dec where I was told that the logistics dept. has not sent anything to the courier company. In that call I got a ref nr: ***0. Yet again, I have had no correspondence on the delivery of device- so yet again I called on 12 Dec and got a new ref nr: ***2. At this point the agent wanted to troubleshoot again and my frustration level has reached a high. Me having to explain myself over every time I call and having to sit through more empty promises from Rain has just not sit well with me. I called this morning to follow up again and once again I was promised that someone would be contacting me from the courier company but nothing. Out of desperation I called back this afternoon and yes, I got frustrated and irritated (tell me who wouldn't?) and the agent dropped the call in my ear. I would like to point out that I have had this device since 2020 AND have NEVER skipped payment or been reluctant to pay my accounts. However, it seems that every time I need support I have to beg. This is not the first time that I have experienced this with Rain personnel. And you suck at getting details right - it makes it seem as if you hire a bunch of *********** people there and it obviously overshadows the very few efficient employees you have there. You also have no shame in notifying me that I will be debited on 31 Dec despite the fact that I have not been able to use this device. I am flabbergasted at this point and would like to see how long it's going to take to get a Rain representative to get back to me or if you would bother at all to respond to this complaint...SO disappointed, disgusted and despondent at this stage that I don't know where to from here.