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Melissa M

1 reviews | Active since Jan 2026

22 Jan 2026, 13:05

Worst Customer Experience

I have had billing issues from December as I was advised by an agent that if I changed my billing date, it would only take effect from the next month, which I did.. they then cut my service off so I have been without wifi for the last month. I have raised numerous tickets, no manager calls me back. Only the same agent that "supposedly" escalated this to the billing department to not only reconnect me, but to change my billing date back. This has still not been done so it now shows that I owe double. I have a statement for December to show that there is no amount due yet they are not reconnecting my service and stating that my account is overdue. I am being punished for a system error by RAIN. I have requested to cancel multiple times and nobody calls me back to resolve this. I will never use this service again. The lack of accountability is insane.

0
Replies (8)
Rain
Rain's reply22 Jan 2026, 15:51
Official
Hi Melissa 

Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist. 

Regards,
rain.
MM
Melissa M's update26 Jan 2026, 11:06
Reviewer Update
Nobody has contacted me up until today. You guys were supposed to change my debit date back to the 25th. Online it still has the incorrect amount due.
MM
Melissa M's update26 Jan 2026, 11:09
Reviewer Update
I also have a statement from December/January which shows nothing is owed.. This is ridiculous! I have been disconnected for 2 months with no valuable feedback. When someone phones, they escalate and promise a manager from the billing department will call me.from the 20th December, nobody has called me back.
MM
Melissa M's update27 Jan 2026, 16:02
Reviewer Update
I have a december/January statement that says there is nothing owed!!!!! If this is the case, why was I cut off in December? And what is this amount to pay in January? I want a manager to call me now.
MM
Melissa M's update28 Jan 2026, 12:46
Reviewer Update
Why should I send proof of payment when there is a statement that was issued??? . You have picked up payment in December. Why was I disconnected from December? What is the amount due since online is incorrect? Nobody is contacting me regarding this. I want a manager to contact me so I can speak to them. This is inconveniencing me as I was misinformed by you guys, now it shows I am overdue. A bunch of tickets are being logged and I have been promised calls to rectify this. If nobody calls me and thus is not rectified by 3pm, cancel my services and remove whatever payment you say is outstanding. I will not pay for a service that messed up my payments and is now making me pay extra.
MM
Melissa M's update28 Jan 2026, 15:57
Reviewer Update
I WANT A MANAGER TO CALL ME. I will not submit anything until a manager calls me.
MM
Melissa M's update01 Feb 2026, 12:09
Reviewer Update
Nobody has called me back and this is now the 1st Feb. I have been charged yet again when I have stated to cancel my service if my date cannot be moved back as your agent promised to do.
MM
Melissa M's update03 Feb 2026, 13:51
Reviewer Update
This service is pathetic. @Rain - Cancel my service with immediate effect as you are billing me for a service I am unable to use due to misinformation from your agents. I requested for this to be cancelled before the 1st Jan and I am still being billed incorrectly. No manager has bothered to be in contact with me.