SM
Shane M
1 reviews | Active since Mar 2019
29 Nov 2020, 17:43
Worst customer experiance ever
I have being waiting since the 15th of November for a consultant by name of Yolein to contact me back as i sent my email but no respond also when i send rain a mail the tell me to elabrate which department you from as if i should know that. Please i WILL NOT PAY YOU UNTIL YOU FIX MY NETWORK ISSUES WHICH IS ON RECORD FOR THE LAST THREE MONTHS GET YOUR ACT TOGETHER AND START HELPING YOUR CLIENTELLE BEFORE YOU COLLECT MONEY.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
30 Nov 2020, 08:55Hi Shane
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
Rain's reply30 Nov 2020, 08:55
Official
Hi Shane
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
SM
Shane M's updateReviewer Update
01 Dec 2020, 10:08I really dont understand how Rain opperates you say an agent will contact me shortly but nobody ever has and now im being told you doing colletions of money today. How do you guys work so i must first pay you before you can even resolve my network issues which i had for 3months but my account is up to day like seriously get somebody incharge to contact me please and make it urgant as this is not right. I am sure ICASA board would love to help me out with all the mails i have.
SM
Shane M's update01 Dec 2020, 10:08
Reviewer Update
I really dont understand how Rain opperates you say an agent will contact me shortly but nobody ever has and now im being told you doing colletions of money today. How do you guys work so i must first pay you before you can even resolve my network issues which i had for 3months but my account is up to day like seriously get somebody incharge to contact me please and make it urgant as this is not right. I am sure ICASA board would love to help me out with all the mails i have.