WORST CUSTOMER CARE EVER

I'm honestly disgusted in rain's customer service....

I cannot remember the last time I've been this disappointed in any so called "professional" companies service.

We bought a rain device more than a week ago... and have still not managed a successful delivery with rain or their choice of couriers. We specifically arranged for the device to be delivered on a certain day at a certain time as neither me or my husband are home during the day to personally receive the device. Rain confirmed that they would be able to deliver at the specific date and time requested. However they NEVER SHOWED UP! Just to find out they never arranged for this delivery they so called promised us. We then decided to change the delivery address so I would be able to receive the device delivery at work where I would be more available as they were not able to confirm a delivery time...

A delivery time and date was then finally scheduled. However upon arrival of the package there was an issue with my documents and the delivery guy said he would come deliver the next day... I asked TWICE if he was going to come the next day and he even confirmed a time... However hours later rain had sent me an email telling me I received the device and they had activated the device? where the real case is I NEVER RECEIVED THE DEVICE... Now its the next day... and the delivery never arrived as promised just to find out they once again made empty promises with no real scheduled delivery....

When phoning customer service... the people are so rude and unwillling to help! and telling me that they cannot do anything for me just schedule another delivery... Which will probably just never be scheduled.

so now ive paid R499 and still have NO DEVICE!!!!