Worst company ever

If there was a zero I would actually select it.I requested cancellation almost 3 months ago and awaiting collection of the router.Till now you have not collected the router and it shows I owe for 2 months. Why would I owe for a service I am not using? Why is my fault that you failed me. I followed up and followed till I was tired and I refuse to pay for a service I am not using and your incompetence