1 reviews | Active since Dec 2022
Worst company ever!
I need to vent about the utterly infuriating situation I’m dealing with thanks to Rain. In October 2022, I canceled my month-to-month payment plan with Rain. Got the confirmation, and all seemed good. to 18 October 2023, I get this random text saying I’ve been handed over to lawyers because I didn’t pay. What on earth? I get on the phone with Rain's customer service, hoping for an explanation. The first person I talk to is clueless. Then I get transferred to a Team Leader called Shubsam, who conveniently hides behind company policy and won’t give me his full name. Here’s the kicker: I faithfully paid my bill from July 2020 to October 2022. But get this, Rain apparently charges you for an extra month after cancellation. Okay, fine, if that’s the rule, why didn’t anyone tell me? Why did no one bother reaching out for a whole year? Instead, I’m hit with legal threats out of nowhere. I told Shubsam about Rain’s complete lack of honesty and communication. It’s not even about the money. It’s about being treated like a human being and having proper processes in place. And what do I get after the call? A text and an email demanding payment, like our conversation meant absolutely nothing. I’m beyond frustrated. This is not how you treat your customers!!
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
Imagine being in my position—receiving payment reminders after an entire year of silence, accompanied by threats of legal action. It's not just the financial aspect that's bothering me; it's the way this situation has been handled. It's deeply hurtful to experience what feels like a complete lack of empathy and communication.
I've been asking, over and over again: if I owe this money, why was I left in the dark for a whole year? Why didn't anyone reach out to me via email, phone call, or even a simple text message? I'm not just looking for a statement of what I owe; I need genuine answers and understanding.
What adds to my frustration is that the card I've always used for payments is still active on the portal. So, why wasn't it charged, as it had been consistently since 2020? These unanswered questions are really infuriating me.
I kindly request access to the phone call recording between myself and rain on Wednesday, October 18 at 10:03 am . It's not just a matter of resolving this financial issue anymore. Please understand that this is more than just a small amount of money; it's about recognizing the people behind the numbers and treating them with respect and dignity.
Imagine being in my position—receiving payment reminders after an entire year of silence, accompanied by threats of legal action. It's not just the financial aspect that's bothering me; it's the way this situation has been handled. It's deeply hurtful to experience what feels like a complete lack of empathy and communication.
I've been asking, over and over again: if I owe this money, why was I left in the dark for a whole year? Why didn't anyone reach out to me via email, phone call, or even a simple text message? I'm not just looking for a statement of what I owe; I need genuine answers and understanding.
What adds to my frustration is that the card I've always used for payments is still active on the portal. So, why wasn't it charged, as it had been consistently since 2020? These unanswered questions are really infuriating me.
I kindly request access to the phone call recording between myself and rain on Wednesday, October 18 at 10:03 am . It's not just a matter of resolving this financial issue anymore. Please understand that this is more than just a small amount of money; it's about recognizing the people behind the numbers and treating them with respect and dignity.