Worst company ever

Dear Rain.

I was searching for a long time to get wifi, When I signed up on your month to month contract I was told that what makes you different from the others is that if I can not afford to pay one month my contract will end and when I have money again I can simply call and activate my account again. This was not the case, when I stopped paying you still tried deducting the money from my account even after I called to say I am no longer using your services. Now I apparently owe you over R3000 and I haven't even used your Sim for 2 years and counting daily my account gets deducted trying to get the money and each month the amount gets more and more. Even after sending multiple emails stating the issue I get no feedback whatsoever and when one tries to call customer services you get transferred from one side to the next or the call gets dropped. I want my account closed and I want to be refunded all the money that was taken from my account including banking fees for the last 2 years and counting or I will be taking this to the ombudsman.