1 reviews | Active since Dec 2020
Worst client service
After 8 days of terrible client service, I'm forced to write this review. The sequence of events are as follows:
1. Purchased Rain router on 2020/12/02 (received payment confirmation from Rain and it also went through on my bank statement) 2. Spoke to Rain consultant on 2020/12/05 who notified me that I had not paid, after which I subsequently sent them my payment confirmation 3. Followed up on 2020/12/07 after which I was told that I will receive an update on my package by the end of the day (which did not happen) 4. Followed up on 2020/12/08 with 3 different calls, during one of the calls I was blatantly **** to by a consultant who said my package is with RAM courier and that I should call them to follow-up (RAM confirmed that no such package is with them) 5. Followed up on 2020/12/09 and I was again told that they did not receive my payment and that I should take up the issue with my bank (my bank subsequently sent me a certified bank document to confirm payment as made to Rain, which was sent to Rain) 6. Latest update (2020/12/10) nobody came back to me as yet, and I've again had to follow-up via email (as it is impossible for them to transfer me to the previous consultants I've worked with).
All of this should have been recorded, so I would advise Rain management to listen to each call to ensure that my description above is accurate. Hopefully this review will lead to more urgency as well as compensation for the c.R300 that I've already incurred on mobile charges following up on this issue.
I have not listed any individual's names in the review (although I have saved them) as I'm sure that is a company wide problem, and that no individual person is solely responsible for this.
I hope you are well this afternoon
Kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well this afternoon
Kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
The above is just not good enough, it again shows the lack of client service from Rain. A complete lack of urgency in fixing something that is clearly a problem on Rain's side.
Just an update to show that the above meant response meant nothing.
2020/10/11 Followed up with my previous consultant (still no responses)
2020/10/11 New consultant phoned me to ask what the problem is (again no background of the previous discussions I've had with the other consultants) and promised to get back to me. Nothing has been done to date.
2020/10/12 Phoned by the first consultant that helped me, notifying me that I still had to pay (with no background of any of the other calls I've had with different consultants).
I will keep on posting on this website with updates until Rain is finally able to provide a proper service.
Regards
The above is just not good enough, it again shows the lack of client service from Rain. A complete lack of urgency in fixing something that is clearly a problem on Rain's side.
Just an update to show that the above meant response meant nothing.
2020/10/11 Followed up with my previous consultant (still no responses)
2020/10/11 New consultant phoned me to ask what the problem is (again no background of the previous discussions I've had with the other consultants) and promised to get back to me. Nothing has been done to date.
2020/10/12 Phoned by the first consultant that helped me, notifying me that I still had to pay (with no background of any of the other calls I've had with different consultants).
I will keep on posting on this website with updates until Rain is finally able to provide a proper service.
Regards