Worst Call Centre on the planet

I ordered a new Rain device on Tuesday, 28 February 2023. However, before I placed the order, when I spoke to a Rain Sales consultant, I specifically advised that the device needs to be delivered at my daughter’s address on Potchefstroom and ASKED WHETHER SHE WAS ABLE TO TAKE DELIVERY ON MY BEHALF AS A 3RD PARTY? The Rain consultant assured me that my daughter can accept delivery even though the device was purchased on my name. He advised that she can most definitely take delivery of the device, as long as I send her a copy of my ID, Proof of address and a letter authorizing her to take delivery of the device. On the day of delivery, I had to find out from the logistics company that they cannot deliver the device to a 3rd party. When I phoned Rain, the Support consultant advised that I have been wrongly advised by your Rain Sales consultant – no 3rd party delivery! I ended up speaking to Miles Abrahams on 03 March 2023 whereby he promised he will change the delivery address to MY address and will make sure the device will be delivered to me before the end of business yesterday. No device was delivered. Upon phoning Miles again today, he PROMISED that he will follow up and call me by mid afternoon today. During this conversation with Miles, I advised him I am going to report this matter at Hello Peter as well as the Ombudsman.12pm came and gone - still no phone call from Miles (who by the way had identified himself as the call centre manager). I phoned Miles again and spoke to Dominique who advised that Miles is sitting right next to him, he will transfer my call to him. I was placed on hold just to be advised that Miles is in a meeting??????? Dominique said he will phone me back as the line signal was very bad. Up to now I still have not received a call back from Dominique. I phoned Rain’s Support dept again requesting to speak to Miles. After being placed on hold for a ling time, I was advised that Miles is in a meeting, but I am welcome to report this matter at Hello Peter. How on earth could this support consultant have known that I threatened to lodge a complaint at Hello Peter if Miles did not tell him that??? This clearly shows that Miles was indeed not in a meeting, but in actual fact hiding from me!!! I phoned the logistic company (RAM) myself and was advised no delivery address change has been received from Rain!!!!! I had to change the address with them myself and now the device will only be delivered late next week!!! I want Rain to reimburse me with my courier fees of this device to my daughter and to refund me from the day the device was ordered and paid for until such time that delivery has taken place. I furthermore need Rain to stop employing *********** call center and deal with these employees that handed my order in the correct disciplinary manner. Rain forces customers to write bad reviews and cancelling orders with them. My order number: *** My reference number ***