Hellopeter
Share Your Experience
JM
Johanna M

1 reviews | Active since Jul 2015

01 Dec 2022, 12:05

Worst/ Bad of them all

Rain is the worst service provider. Had an issue from July which is not resolved to date. So i decided to cancel with them on the 15 Nov,thats when they offered to send a technician to assist and i refused their offer. Now they want me to pay in December for what i dont know. Guys stay away from Rain they are useless.

0
Replies (9)
Rain
Rain's reply01 Dec 2022, 12:35
Official
Hi Johanna 
 
We're really sorry your rain experience hasn't been as good as you expected.
  
We're going to get on this asap.
  
Thank you,
rain
Rain
Rain's reply01 Dec 2022, 12:37
Official
Please note that the charge is for November's invoice/services.  Your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of that month and are due in the next month on your set payment date 

What issues were you experiencing in July?
JM
Johanna M's update01 Dec 2022, 12:44
Reviewer Update
Billing for November on what exactly, 1 of your call centre agent advised me to switch the router off on the 15November i did that. Prior to that i wasnt getting any joy with network issues,that lead me to cancel. 2nd thing can i pls have my usage report since i started with Rain. I want to see something, im not going to pay for November note that. If you need clarity dnt hesitate to call me, ive been to nice for Rain...making sure i pay every month for something that is not working.....Please email me my usage on *** ASAP
JM
Johanna M's update01 Dec 2022, 14:01
Reviewer Update
I will ask again please send me my usage from when i started with Rain, how can i simplify that? I did not ask for instruction on how to run my usage.
JM
Johanna M's update01 Dec 2022, 14:03
Reviewer Update
Why are you quick to run our billing but you cant resolve our issues as your customers? No guys dont do that.
JM
Johanna M's update01 Dec 2022, 14:18
Reviewer Update
The reason i need my usage is because i want to prove to Rain that when i called regarding the network issue they failed to resolve it. I know on monthly basis my usage has been less than 80GB due to network issues which you guys ignored. So please reimburse me for those months and send a drive to collect the router before we leave for holidays. Thank you.
JM
Johanna M's update01 Dec 2022, 14:21
Reviewer Update
Wow....with such usage please explain toe in details why am i owing R246????
JM
Johanna M's update01 Dec 2022, 14:34
Reviewer Update
Please simplify what you mean when saying you provided credit for November and what is stopping you to reimburse me when you have prove on my usage all this time. Rain stop been impossible we working hard for this money. I need my refund please its month end.
JM
Johanna M's update01 Dec 2022, 14:58
Reviewer Update
Im saying due to the usage you reffering to here, how is it possible for a reliable customer to not get refund. Please refrain from taking me back & forth and just do the right thing. Cancel this November bill because it doesnt make sense. Reimburse me for what i have asked, i will give Rain till tomorrow at 12h00 to double check my request and refund me. It was nice chatting to you, even though you failed.