HI
Hayden I

1 reviews | Active since Apr 2022

17 Nov 2022, 21:39

Worst 5G wifi ever

So I’ve had the rain 5G package for over 5 months now… month 1 & 2 was the best service ever. Since reaching month 3 to 5 ive had endless problems with the Rain service & network. Spoke to consultants concerning the network problems & as per usual, they say there are tower problems which are being seen to. On the 10th nov i called to log a report of no network. Today is the 17th & there is still a problem. I was told by the consultant to move my router closer to the tower that i receive my signal from (which it was already facing) for a better signal. So either the tower is MOVING because my router is not, or, the 5G network is turning into the Rain 4G network (which is disasterous). I never seem to get a proper answer from these Rain consultants. I think its time to move to fibre now. Rain is a real let down.

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Replies (1)
Rain
Rain's reply18 Nov 2022, 08:13
Official
Hi Hayden.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.