Worse wifi service- Rain

I am extremely disappointed with the service I have received from Rain.

I logged a ticket in December regarding ongoing WiFi issues and was repeatedly told to wait for feedback and move the router around. Only near the end of February was I informed that I would receive a replacement device. During all this time, I have continued paying my full installment while experiencing “no internet connection” almost daily.

Yesterday, I received the new device — and it is still not working. When I called, I was told to wait up to 24 hours for the network to activate. The device was simply delivered without anyone checking whether it works. After calling again today, I was given yet another 24-hour waiting period.

This situation is incredibly frustrating. It is affecting my work and my children’s ability to complete their school tasks. I have had to purchase additional data out of my own pocket, with no reimbur*****t or meaningful support from Rain.

Based on my experience, I would not recommend opening an account with them.