Worse service provider

Double debited

This is the worse service provider ever… I have been having problems with them for the past month about my account they have asked me for proof of payment I have sent through every detail…. I had gotten a call on Monday from an agent Andre and he told me he sees that I was double debited I did all my payments and he is sending a request to billing and my refund and he will get back to me…. It’s been a week I have heard from him…. Every time you go on the website and go to ask rain it keeps saying it’s requesting a call but it’s been a hole week of this and still not one person from billings can contact me…. I don’t know how hard it is to get hold of they billings department that they have to request my account for the past 2 months and still I haven’t sorted my account out instead they keep debiting me…. Please don’t ever go with this service provider they will give you hells And they will take your money and then tell you they requesting a call or escalating but they do nothing…. No one helps and no one can get hold of they billings department I don’t even know if they have the one or it’s just a ****