Worse Service Ever

I cancelled my Rain subscription in March 2024, but the router was only picked up 5 months later in August 2024. I was due a refund and I was told the refund will only be proceeded once the router has been picked up. Law and behold it took Rain more than 5 follow up calls for the router to be picked up. I received an email on the 13 August 2024 so I can confirm my banking details and then I called to find out how long it would take, and I was told that it will 10 working days for the money to reflect in my account. To date I have not received any money, and I keep on being that the billing department will get back to me which has yet to happen, meanwhile Rain has not kept to its word. Not only did I not received the help I needed on time but now and being inconvenienced and Rain doesn't really care. I would not recommend their services to anyone cause it take forever to get assistance and am still waiting for my refund 6 months after cancelling my services. Worse Services ever