worse service

Good day,

I wish to confirm that I upgraded to the Loop package in September 2025, which included the cancellation of my 101 Router. However, it appears that the 101 service was not properly cancelled, as I am still being billed an additional R700 per month for it — even though I no longer use it.

Kindly investigate this matter and arrange for the necessary correction and refund for the overcharged amounts.