MP
Melissa P

1 reviews | Active since Mar 2020

16 Jul 2020, 16:38

Worse Choice

This is the worse internet service provider!!!!! Myself and my husband are now working from home which the reason why we decided to sign up. We took the 24/7 package and indeed we are having issues 24/7. This is making it impossible to complete our work and therefore WE ARE LOSING MONEY which is the last thing we need during this pandemic. We have tried to get in contact with the support team and till date I haven't had someone get back to me to find out what issues i am facing. I am am actively looking for better providers out there as I think that rain doesn't their value customers and this is not something I am happy about. I'm sure other people to are facing the same problem. You are letting yourselves down Rain!

0
Replies (2)
Rain
Rain's reply16 Jul 2020, 16:44
Official
Hi Natasha

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline

MP
Melissa P's update17 Jul 2020, 11:06
Reviewer Update
Still waiting on Rain to contact me. Another day I'm meant to be working and I'm sitting and waiting for my internet to wor****!!!!!!!! Looks like we will be waiting for that call like we are waiting for better Internet from these guys.