Worse billing system yet

I phoned this morning at 11 about being disconnected as my payment date is the 1st because I get paid the 28th and then I usually pay them immediately and now since Friday they try debiting my account and my account has gone into arrears. The lady who I spoke to said she can see all this month on the system and will escalate to billing it's now almost 4 still no internet. I'm so sick and tired of this it went well for a while and now we are starting the process all over again. I have to be without internet and work for 2 days before I get paid. just as I think people are competent they proof me wrong again.