SM
Sonja M
1 reviews | Active since Jul 2024
14 Nov 2024, 10:21
Worse aftercare service
Worse aftercare service. I was very happy with them but when it comes with connection problems they just don't care. Been without network for a week now and all that they say is they will get back to me and no one does, not even their manager did the effort to get back to me.
Helpful (0)
Replies (11)0
Replies (11)
Rain's replyOfficial
14 Nov 2024, 10:36Hi Sonja M,
Thank you for bringing your connection complaint to our attention, we're sorry to hear this has been your experience.
We will reach out to you shortly.
Regards,
rain
Thank you for bringing your connection complaint to our attention, we're sorry to hear this has been your experience.
We will reach out to you shortly.
Regards,
rain
Rain's reply14 Nov 2024, 10:36
Official
Hi Sonja M,
Thank you for bringing your connection complaint to our attention, we're sorry to hear this has been your experience.
We will reach out to you shortly.
Regards,
rain
Thank you for bringing your connection complaint to our attention, we're sorry to hear this has been your experience.
We will reach out to you shortly.
Regards,
rain
SM
Sonja M's updateReviewer Update
19 Nov 2024, 10:26Good day
Today is the 19th, its been off since the 8th, surely the technicians cant take that long to sort it out.
Please can you get back to me on when it will be sorted as Im paying for network that does not work.
Many thanks
Sonja
Today is the 19th, its been off since the 8th, surely the technicians cant take that long to sort it out.
Please can you get back to me on when it will be sorted as Im paying for network that does not work.
Many thanks
Sonja
SM
Sonja M's update19 Nov 2024, 10:26
Reviewer Update
Good day
Today is the 19th, its been off since the 8th, surely the technicians cant take that long to sort it out.
Please can you get back to me on when it will be sorted as Im paying for network that does not work.
Many thanks
Sonja
Today is the 19th, its been off since the 8th, surely the technicians cant take that long to sort it out.
Please can you get back to me on when it will be sorted as Im paying for network that does not work.
Many thanks
Sonja
SM
Sonja M's updateReviewer Update
20 Nov 2024, 10:23Good day, was advise to tog into the router and change it to 4G which we did and restarted the router, still not working just giving the scan to support on the router
SM
Sonja M's update20 Nov 2024, 10:23
Reviewer Update
Good day, was advise to tog into the router and change it to 4G which we did and restarted the router, still not working just giving the scan to support on the router
SM
Sonja M's updateReviewer Update
20 Nov 2024, 15:34Hi
We have done that and its still not working, almost 2 weeks now :-(
We have done that and its still not working, almost 2 weeks now :-(
SM
Sonja M's update20 Nov 2024, 15:34
Reviewer Update
Hi
We have done that and its still not working, almost 2 weeks now :-(
We have done that and its still not working, almost 2 weeks now :-(
SM
Sonja M's updateReviewer Update
20 Nov 2024, 16:00Dont you think the router might be faulty
SM
Sonja M's update20 Nov 2024, 16:00
Reviewer Update
Dont you think the router might be faulty
SM
Sonja M's updateReviewer Update
21 Nov 2024, 07:09Good morning, the connection was restored, slow but at least working
SM
Sonja M's update21 Nov 2024, 07:09
Reviewer Update
Good morning, the connection was restored, slow but at least working
SM
Sonja M's updateReviewer Update
27 Nov 2024, 12:37Good day, still working speed a bit slow but at least its working.
Please can you confirm when the credit on my account will be done, as I checked now and noticed its not done yet
Please can you confirm when the credit on my account will be done, as I checked now and noticed its not done yet
SM
Sonja M's update27 Nov 2024, 12:37
Reviewer Update
Good day, still working speed a bit slow but at least its working.
Please can you confirm when the credit on my account will be done, as I checked now and noticed its not done yet
Please can you confirm when the credit on my account will be done, as I checked now and noticed its not done yet
SM
Sonja M's updateReviewer Update
28 Nov 2024, 10:35Hi went off on the 8th of November and came back on the 21st of November
SM
Sonja M's update28 Nov 2024, 10:35
Reviewer Update
Hi went off on the 8th of November and came back on the 21st of November
SM
Sonja M's updateReviewer Update
02 Dec 2024, 09:12Hi
Invoice was generated, please can you amend the invoice
Invoice was generated, please can you amend the invoice
SM
Sonja M's update02 Dec 2024, 09:12
Reviewer Update
Hi
Invoice was generated, please can you amend the invoice
Invoice was generated, please can you amend the invoice
SM
Sonja M's updateReviewer Update
02 Dec 2024, 13:04So little credit for 13 days (almost half a month) without network
SM
Sonja M's update02 Dec 2024, 13:04
Reviewer Update
So little credit for 13 days (almost half a month) without network
SM
Sonja M's updateReviewer Update
03 Dec 2024, 09:12It was off for 13 days, so please calculate the correct credit and was amazed that Im waiting for you guys to sort the invoice out then do payment and you suspended my service, NOT HAPPY AT ALL
SM
Sonja M's update03 Dec 2024, 09:12
Reviewer Update
It was off for 13 days, so please calculate the correct credit and was amazed that Im waiting for you guys to sort the invoice out then do payment and you suspended my service, NOT HAPPY AT ALL