Words cannot explain the disappointment, worst service ever

In all the years I have been using Rain I have never received such bad service to a point where I think it's time to cancel both my 5G routers. On the 1st of December I changed my debit date to the 1st of December not aware that that would mean that I have to pay again on the same day even thought I had just made a payment on the 25th of November, when I realized that was the case I immediately sent a support message and an email asking them to change my debit date back to the 25th as I will not be able to afford to pay again on the 1st. I got an auto reply on both emails but to date noone called me. Last week I got a billing message informing me that the debit order due on the 23rd could be deducted on the 15th because it's December so I assumed that even though I had not been called back my query must have been resolved. To my surprise today 15 days later my connection is switched off so I decided to call the customer service number since they never call me and as if I was not already disappointed by the lack of service from Rain this call made it so much worse. The consultant I spoke to spoke to me as if I was so stupid and did not even give me a chance to explain my query, she was speaking over me and when I asked her to listen to what I have to say unless if she wants to be the only one speaking she was so condescending. I now understand why everyone I know has been complaining about the service from Rain and as I loyal customer I am disappointed on how we are been treated. I think it's time to think of an alternative provider specially after that call.