******* withdrawals in my account

I moved to a new location which rain does not have coverage in. I have been cancelling my subscription with rain since beginning of August 2025 through WhatsApp and they would respond as "Hi Siyanda, I'm Leila, your billing support specialist. I've added a note to your ticket #***4 requesting an update on your refund and cancellation issue. The support team will review it and provide the latest information." . Up to this date I've been unable to cancel and they have been deducting monthly subscription up to date and I have been asking for refund as I have not been using their network. This is another response I've got "Hi Siyanda, I'm Leila, your billing support specialist. I see that there was a successful payment of R619.00 on October 2nd, following a declined attempt on October 1st. This accounts for the total of R1238.00 this month. If this doesn't seem correct, please let me know, and we can investigate further." I would not recommend anyone to use rain as they are *******ly de*****ing my account and there is nothing I can do about that