Winterveldt tower congestion

I'm connected without internet every day since November last year 6pm until 10pm I don't have internet connection... I've been trying to raise this and you even provided false information to Icasa regarding the matter, please note that I'll be personally going to Icasa with all the evidence I have, together with all other affected clients in winterveldt, your noc have claimed that every day during peak hours I get 35mbps but on my end I'm connected without internet due to a congested tower. And I know ispa won't take any action against you guys but prepare for the worst, I won't back down till this issue is resolved. There's always no throughput during peak hours and please note I don't want any service provider I want you guys to do the right thing and resolve the matter.