MS
Mallane S
1 reviews | Active since Mar 2017
20 Jul 2020, 18:53
Winners of rating ZERO stars
If I could give them a zero for customer service they would be the winners of that award.
Constantly have to reply to my own email to be able to use the same reference number but no one responds. I have now contacted support multiple times and still have no response from rain
To be honest the network is not my problem it was working fine until they messed up my account and then they blocked it and I cant use either of my sim cards but no one is contacting me to resolve such simple issues.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
21 Jul 2020, 13:13Hi Mallane
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Rain's reply21 Jul 2020, 13:13
Official
Hi Mallane
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
MS
Mallane S's updateReviewer Update
21 Jul 2020, 22:09Hello Fattima
With all due respect, this is the same response I get when I send an issue through contact support on the rain website for over 20 days now. I am networkless for this whole period because no one contacts me to fix this issue.
Why am I supposed to come to this site before I can get assisted? Really frustrating honestly.
With all due respect, this is the same response I get when I send an issue through contact support on the rain website for over 20 days now. I am networkless for this whole period because no one contacts me to fix this issue.
Why am I supposed to come to this site before I can get assisted? Really frustrating honestly.
MS
Mallane S's update21 Jul 2020, 22:09
Reviewer Update
Hello Fattima
With all due respect, this is the same response I get when I send an issue through contact support on the rain website for over 20 days now. I am networkless for this whole period because no one contacts me to fix this issue.
Why am I supposed to come to this site before I can get assisted? Really frustrating honestly.
With all due respect, this is the same response I get when I send an issue through contact support on the rain website for over 20 days now. I am networkless for this whole period because no one contacts me to fix this issue.
Why am I supposed to come to this site before I can get assisted? Really frustrating honestly.