WW
Wilna W
1 reviews | Active since Feb 2021
25 Feb 2021, 12:50
Wilna
My service was suspended on 22 Feb, and within half an hour I made payment but the service was not reconnected. I logged a ticket via email and received an acknowledgement email, inicated the turn around tine of 24 hours. After several emails proof of payment, 7 calls to the customer support centre confirming everything is paiid and each one told you they will ESCALATE the matter. Still no internet!!! Can someone do something about the escalation?
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Rain's replyOfficial
25 Feb 2021, 13:32Good afternoon Wilna.
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
Rain's reply25 Feb 2021, 13:32
Official
Good afternoon Wilna.
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa