WiFi offline and I am getting no response from your call center or return on email.

Even today no ETR?

The WiFi has gone yet again.. same address as the last two times i have had this problem in just as many months

***

address: 39 11th Road, KEW

do please assist please, what is going on?

Hi. Still no ETR? should i expect to not have internet for the entire weekend and the week ahead?

It's the 6th day today, your "senior technicians" cannot be for real, like this is straight up terrible service and how is it taking so long? Please don't say "we apologize for the inconvenience caused" because I'm entirely sure you understand how much of an inconvenience has actually been caused.

what makes it even more annoying is that y'all aren't even gonna reimburse me in any way for the days lost that i am going to pay for at the end of the month in anyway

I appreciate you trying to help, but the presented solution won't work for because in order to get to move around and all that I'd literally need to be outside my apartment building... I suppose I am at the mercy of the senior technicians and whenever it is they decide to fix the tower i connect to.

Is there any update that can be offered today?

Hello again, same problem literally a few minutes ago the wifi went out after lasting only 2 days of functionality.

what is it this time

4g fallback is also not working, the 5g is also not working

My issues is still the same though, why am i paying for a 5G connection that only lasts 2 weeks at a time then after i must wait another 2 weeks for it to actually work again????? The Network selection didn't need to be changed to auto because that's the default setting on the router itself. My question now becomes the same as every other time I've come here to complain about the same thing over the last few months, when can i expect to have a 5G connection BECAUSE the 4G connection literally is the slowest thing on this planet.

Unless your tower has another "user alarm" on it, which again shouldn't be a problem because i literally pay for internet usage.

Can you please explain to what is going on

39 11th Road.

Credit is great and all but if you could provide an ETR on the internet sooner than 2 weeks from now that would be great.

And also pass on the message that as a customer, probably not even the only one, I can't be getting these AMAZING Rain ads but getting ****ty service that gives internet for only 2 weeks a month and no internet for the rest of the weeks.. Yes i understand loadshedding and outages and all that, trust me we will have loadshedding for the entirety of 2023.. tell your technicians or whoever is in charge to figure their **** out

cool.. i noticed it was on yesterday but only until loadshedding hit, still no update on that ETR?

Hello.

progress? ETR? Anything?

Was there any new feedback from your technicians? Was a breakpoint found?

I don't have a 5G connection, is the tower back up or is it now a problem on my side? All i have is a really really really back 4G connection that does not hold

Is the 5G connection back or is it still being worked on?

how long will it take

it's been 11 days yo.. and

It literally lasted only two and the so called straight out of box workong internet, is once again gone off at 39 11th Road. What is it this time?

do you know how annoying it is to come here every week, to say the same thing over and over and over and over and over and over again every single week?????????? asking y'all, begging y'all for internet that i pay for every single month just to not get ANY OF THE ****ING SERVICE THAT I ****** WELL PAY FOR. Do something about this that will actually work pass on the damn message

Yo its been a while... Mind telling me what the **** is going with my 5G connection? hopefully its not an entire century to get it back

email: ***

router name and router address: 39 11th Road, KEW

i'm not gonna bother calling or emailing because that branch of customer service basically doesnt exist.

Please tell your so-called "senior technicians" that the 5G connection barely lasted 5minutes before it cut out, stop advetising Rain One like its some ****ing revolutionary invention when you're still giving out a ****ty ****ing 5G connection to your existing customers

Actually i'm not done, it is truly unbelievably annoying to send these you honestly have idea. Please do tell whoever NEEDS to know to honestly step up their service because ****ing hell man it's bad enough to deal with loadshedding without having to deal with untimely and often frequent bouts of horrible internet. STOP THAT **** IT IS ****ING ANNOYING, tell THE PEOPLE AT AT THE TOP THAT

ETR?

Hello. How soon is the 5G at 39 11th Road KEw expected to be back, surely it will not be the weekend will it.

i know someone out there is getting these, ignoring me on here is not gonna help because i am indeed a paying customer, and sure it may be a measly amount that i pay but i have a right to be updated on the state of the service i pay money to use... this 4G fallback nonsense is utter trash, and i'm gonna assume your people are not gonna be fixing any "breakpoints" on a Sunday... So what day of the week can i expect to have my 5G connection back. I live on 39 11th Road, KEW.. PLEASE do not make me start another thread just to get a response

it's the third day already