WiFi not working for over a week

I don’t think rain takes its customers serious. I upgraded to the rain one thinking it will be fast but it’s slow and I tried to call them but no answer I even logged a call on there app and they said someone will call me but I’m still stuck with a WiFi that I pay but don’t work . Rain has dropped the ball and as loyal customers they don’t care about us . I wish I could one day say something nice about rain but for now I feel like they don’t care