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Marcia F

1 reviews | Active since Mar 2014

21 May 2025, 15:29

WIFI NOT RESTORED PAYMENT ***

I am usually very happy with the Rain Wifi service. BUT My Wifi was disconnectd yesterday, even though there was enough funds in my account. No debit was collected. I subsequently PAID the amount due by credit card, using the Pay@link on my router. MY WIFI STILL HAS NOT BEEN RESTORED, EVEN THOUGH I HAVE PHONED THEM 3 TIMES AND SENT 3 EMAILS WITH PROOF OF PAYMENT.

0
Replies (3)
Rain
Rain's reply21 May 2025, 16:00
Official
Hi Marcia,

We're sorry your rain experience hasn't been as good as you expected.

Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.

Thank you.
rain.
MF
Marcia F's update22 May 2025, 13:36
Reviewer Update
Quick response on HelloPeter with absolutely no results.
Payment was made via your own parent portal and it has disappeared. Seems your systems are not working.
I have now emailed proof of payment 3 times as requested, but absolute no response.
I have now also had the added expense of having to buy data on my phone.
I am truly fedup!


MF
Marcia F's update24 May 2025, 06:55
Reviewer Update
Resolved on 22nd