HS
Heidi S
1 reviews | Active since Aug 2016
15 Jul 2022, 08:31
Wifi not guaranteed during load shedding.
My mother has subscribed for rain internet services last year and so far she didn't have any problems. We bought a backup power system for her that cost us a lot so that she can watch tv and have wifi, but she is having problems with the wifi sometimes during load shedding. Rain told me that they cannot guarantee that the wifi will work during load shedding as their towers uses electricity! What about backup during this time of load shedding? I have Telkom fibre and don't have these problems. I am going to cancel my rain subscription for her and subscribe for telkom fibre.
Helpful (0)
Replies (2)0
Replies (2)Rain's replyOfficial
15 Jul 2022, 08:39Hi Heidi
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply15 Jul 2022, 08:39
Official
Hi Heidi
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
HS
Heidi S's updateReviewer Update
15 Jul 2022, 08:46Thank you for your reply, I just spoke to someone who told me that Rain cannot provide a solution right now, because the load shedding is affecting the towers, so that doesn't solve the problem.
HS
Heidi S's update15 Jul 2022, 08:46
Reviewer Update
Thank you for your reply, I just spoke to someone who told me that Rain cannot provide a solution right now, because the load shedding is affecting the towers, so that doesn't solve the problem.
