TL
Tebellol L
1 reviews | Active since Jan 2017
03 Jul 2025, 16:41
WIFI DISCONNECTED
I am on a month to month payment and in my understanding that means I pay for your services upfront but my wifi is disconnected and your call centre Joey, Linda and Don all say my account is in arrears and I need to pay to be reconnected. How when I just made a payment on 30th June paying for my July usage. Make me understand. And all the agents mentioned above even hung up on me. This is VERY FRUSTRATING!
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
03 Jul 2025, 17:00Hi Tebellol
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Rain's reply03 Jul 2025, 17:00
Official
Hi Tebellol
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
TL
Tebellol L's updateReviewer Update
03 Jul 2025, 17:46Thank you Tashlyn. You saved me. You actually made me cry with how you were willing to listen and help. THANK YOU TASHLYN. HOPE YOU GET A BIG BIG BONUS AND YOUR COFFEE IS ALWAYS HOT.
TL
Tebellol L's update03 Jul 2025, 17:46
Reviewer Update
Thank you Tashlyn. You saved me. You actually made me cry with how you were willing to listen and help. THANK YOU TASHLYN. HOPE YOU GET A BIG BIG BONUS AND YOUR COFFEE IS ALWAYS HOT.