Wi Fi always a problem

Every month I have to phone in to get an issue resolved. and every month they tell me they will escalate it to the IT department, which I don't think ever happens, as I have an issue with the WIFI not working. I have to restart the router almost every day. Now with load shedding its also a problem, then I must get a discount cause I cant use the internet for 4 hours. It was the worst decision to move over to rain.