TB
Tiffany B
1 reviews | Active since Mar 2021
29 Mar 2021, 12:50
Why is are you guys even selling this services if you cannot do anything to resolve issues
Worst customer service I experienced, I brought rain since 03/01/2021and ever since then the network is bad I cannot download anything my download speed is 0.38 pings are 32 I cannot download anything even a song of 315 mbps take 30mins to download cannot watch any live dstv it buffers every 2 min, customer service said that there are 95% people using the network so it should give me a problem but not to an extent that I cannot download agent then advised me to cancel, so end of the month will come and I don't know what I would be paying for
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Replies (2)TB
Tiffany B's updateReviewer Update
29 Mar 2021, 12:52No troubleshooting was done I was just told to put my device by the window
TB
Tiffany B's update29 Mar 2021, 12:52
Reviewer Update
No troubleshooting was done I was just told to put my device by the window
Rain's replyOfficial
29 Mar 2021, 13:01Good morning, Tiffany.
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket linked to this email address you provided in the review, please visit our website under the support tab and open a ticket so that we can assist you
Stay safe.
Regards
Mosa
Rain's reply29 Mar 2021, 13:01
Official
Good morning, Tiffany.
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket linked to this email address you provided in the review, please visit our website under the support tab and open a ticket so that we can assist you
Stay safe.
Regards
Mosa