Why do I get disconnected all the time

Please can someone contact me becuase im offline and I need to be wotrking I cant even see the response from Rain

No

Please check Reference Number: *** which was sent in May stating that my payment date is the 1st, not the 15th I have been having this issue since March if you cared enough you would have checked and seen all the correspondence regarding this issue. Your billing department is the one at fault not me I couldn't make my payment on time because of my father's death which is why I made a payment arrangement with the billing department because I went into an unexpected expense now every few days I get disconnected and I have to call email and rant and rave over an issue from your side. I missed a day off work yesterday because of not having internet access I just called your support office and they are telling me about escalations but why must I suffer for an error on your part what must I tell my supervisor regarding not being able to work. May you kindly restore my internet services and actually go through all the correspondence on my profile instead of shifting blame to me if you are unable kindly notify me so that I can take the necessary steps to get internet services because now my job is on the line for something which was meant to be fixed over 5 months ago

My internet services are down again every 2nd day I must go through this process. No one makes contact no one can assist me things get escalated but at the end of the day I still do not have any internet connectivity and I work remotely I need to be working but the internet services have been disconnected again

Is anyone there I am not able to access internet connetivity and I am meant to be working