WHY DID I CHOSE THE WORST PROVIDER ? NO URGENCY! NO SERVICE!

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I have received that even my response to the same none of your team has called me back or responded to my email. I unlike you will have my account debited just for being your so called client as you make no means to actually provide service, I am wasting my breathe at this point cause everyday I am met with utter contempt from your unsympathetic staff, if they really understood in two weeks someone would have done better : I have been calling rain for the past two weeks, no one bothers to call you back, everyone says they have escalated , why is there no one who actually has answers answering the phone, when money is deducted my account complies with no need for delay or trouble , why dont I have the service I am paying for, your team is quick to allow a cancellation but cant push for a resolution to a query. I am sure you will deduct my account still even though i am cancelling due to your incompetence. I have been told nonsense for two weeks, and to date Im no where close to being assisted.