JM
Julia M
1 reviews | Active since Jun 2025
19 Jul 2025, 11:09
Why am I still being billed after cancellation
I want to know why am I receiving a massage for an early payment when I have cancelled my subscription with you. The last time I had a conversation with your agent, he told me that I will be cancelled and I will no nolonger have any bill, to pay.. then why am I receiving a massage regarding payment of a sim that I cancelled and stopped using ..I cancelled it on the 15th of June and your team said cancellation will be done on the 1st of July.while I wanted an immediate cancellation. After being told that the subscription will be cancelled and I will no longer need to worry about the bill, why am I still being billed
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Replies (1)0
Replies (1)Rain's replyOfficial
19 Jul 2025, 11:19Hi Julia
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply19 Jul 2025, 11:19
Official
Hi Julia
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
