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Chantal H

1 reviews | Active since Jul 2014

05 Oct 2021, 16:24

Where is your dignity????????

I have been without wifi for almost 3 weeks now!!!!! I have been patient, I have screamed and shouted, I have used profound language, to just URGGGGGGGGGG!!!!! Not even hope is alive in me anymore! I cannot believe how badly I have been treated these past couple of weeks, and still nothing. This is my second review as the first one brought me absolutely no joy! I am in 100% agreement with all the other complainers. You like to take money as soon as it's available, but when you need help and service, well there is none!!!!! I am still waiting on a new simcard that was "dispatched" on the 17th of September. Do you have no dignity? Do you enjoy loosing good customers? You can be sure that I will never ever refer anyone to you after this hell you putting me through!!!! It is costing me money to pay you for something that isn't working after your so called upgrade in speed on my line, you costing me money in driving up and down to the office unnecessarily, and on top of that I don't even get feedback from you anymore so it is costing me money to call you every day!!!!!!! Again, where is your dignity??????

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Replies (1)
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Chantal H's update06 Oct 2021, 09:39
Reviewer Update
I was promised a sim today!!!!!! No, actually I was promised it yesterday already, now you move the goalpost again?????? What is wrong with Rain???? Again no service, no dignity!!!!!!! I need to know when my refund will be processed!!!!!!