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Zizile
1 reviews | Active since Jul 2025
17 Apr 2026, 12:26
Where is my refund
Worst experience ever I am due a refund and I was told by a manger to wait 7-10 working days because my refund has been processed, today i called and spoke to a customer service agent Emily who told me that i am not due a refund....I have a screenshot of the email communication on the 2nd April confirming my refund of R649 being processed reference number is ***4 and then when I call today, no one seems to know what to do. I regret ever taking Wifi with you guys and I will close the subscription under my husband's name because you are *************...I WANT MY REFUND NOW.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
17 Apr 2026, 13:03Hi Zizile.
We're really sorry your rain experience hasn't been as good as you expected.We're going to get on this asap.
Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected.We're going to get on this asap.
Thank you.rain.
Rain's reply17 Apr 2026, 13:03
Official
Hi Zizile.
We're really sorry your rain experience hasn't been as good as you expected.We're going to get on this asap.
Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected.We're going to get on this asap.
Thank you.rain.
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Zizile's updateReviewer Update
17 Apr 2026, 14:39The apology is not accepted. You cannot simply take my money, then apologize and expect me to accept that everything is fine.
I have just spoken to one of your managers, Mark, who informed me that the refund has not been processed. However, just two minutes earlier, another manager, Jody, told me that my refund had already been processed.
This level of inconsistency and lack of clarity is completely unacceptable. I expect a clear and accurate update on the status of my refund as a matter of urgency.
I have just spoken to one of your managers, Mark, who informed me that the refund has not been processed. However, just two minutes earlier, another manager, Jody, told me that my refund had already been processed.
This level of inconsistency and lack of clarity is completely unacceptable. I expect a clear and accurate update on the status of my refund as a matter of urgency.
Z
Zizile's update17 Apr 2026, 14:39
Reviewer Update
The apology is not accepted. You cannot simply take my money, then apologize and expect me to accept that everything is fine.
I have just spoken to one of your managers, Mark, who informed me that the refund has not been processed. However, just two minutes earlier, another manager, Jody, told me that my refund had already been processed.
This level of inconsistency and lack of clarity is completely unacceptable. I expect a clear and accurate update on the status of my refund as a matter of urgency.
I have just spoken to one of your managers, Mark, who informed me that the refund has not been processed. However, just two minutes earlier, another manager, Jody, told me that my refund had already been processed.
This level of inconsistency and lack of clarity is completely unacceptable. I expect a clear and accurate update on the status of my refund as a matter of urgency.