When it Rains it pours nothing!

I am disgusted at the level of service received from Rain. I pay over R700 for internet with no network. I called their support department numerous times, no joy there. And when you speak to someone, they are advised not to give you their last name. Who is supposed to take accountability. So this means rain does not take accountability for anything. I spoke to Nelisiwe in the Cape Town office who told me that my account is in areas. I have never missed one debit order or paid late. Some guy I spoke to before Nelisiwe put me on hold for 38 minutes. But of course, no one can be held accountable. Repulsive conduct really. Ticket no. ***. A guy called Chesta said he would follow up on an old ticket that was never handled. Wow. I am beyond repulsed. I’m just changing bank accounts. This is sad. But I will ensure that people know of the service you render. Sis!